Submit a complaint

Once you have read the guidance, you can complain to us if you think that a public authority has broken environmental law. Our complaints process is open to everybody and free to use.

Submit a complaint online

You can submit a complaint by completing the complaint form on our online portal, or by downloading a copy so you can fill it out and post or email it back to us.

We will acknowledge that we have received your complaint. If you submit your complaint using the online portal, you should receive confirmation straight away. If you submit your complaint by post or email, we will send your acknowledgement on receipt.

We will give your complaint an ID number.  We will include this in your acknowledgement.  Please use this number in all further correspondence with us about the same complaint.

If you don’t receive an ID number within ten working days of submitting your complaint form, please contact us so we can put this right.

This link will take you to an external website.

Submit a complaint online

Submit a complaint by email or writing

If you submit your complaint by post or email, we will send your acknowledgement to you upon receipt. You can download a copy of the form, fill it out and post or email it back to us at:

Office for Environmental Protection
Worcestershire County Hall
Spetchley Road
Worcester
WR5 2NP


Telephone: 03300 416 581

Email: enquiries@theoep.org.uk

 

What happens next?

Find out what’s involved

We will keep you updated on the progress of your complaint. Learn about the four main stages in our complaints process.

What’s involved?

What can I complain about

You can complain to us if you think that a public authority has broken environmental law. Our service is free for you to use.

Can I complain?

Still unsure about something?

Our Frequently Asked Questions looks at the complaints process and the wider role of the OEP.

View our FAQs