Cookie policy

Cookies are small files put onto your phone, tablet or computer when you visit a website.

We use cookies to collect information about how you use the website, such as the pages you visit. You’ll normally see a message on the site before we store a cookie on your device. Find out more about the cookies we use, what they’re for and when they expire.

Review or update your cookie preferences

Cookie settings

We use 2 types of cookies.

Cookies that are strictly necessary

These essential cookies do things like remember your progress through a form (for example a complaint). They always need to be on.





This cookie is used by the website's load balancer to identify the server that is active for your request on the cluster. Its purpose is to improve the performance of the website. The cookie is essential to the operation of the site and is always set by the load balancer, but does not store any personal information.



Cookie Control cookies. This cookie is set to remember the user's preferences about cookies.

3 months

Cookies message

You will see a banner when you visit inviting you to accept cookies or review your settings. We’ll set cookies so that your device knows you’ve seen it and not to show it again, and also to store your settings.

Cookies that measure website use

We use Google Analytics software (Universal Analytics) to collect anonymised information about how you use We do this to help make sure the site is meeting the needs of its users and to help us make improvements to the site and to government digital services.

We do not allow Google to use or share the data about how you use this site.

Google Analytics stores information about:

  • how you got to the site
  • the pages you visit on and how long you spend on them
  • what you click on while you’re visiting the site

Google Analytics sets the following cookies:





These cookies are set only after you have given your consent to use analytical cookies.

1 day


These cookies are set only after you have given your consent to use analytical cookies.

2 years

YouTube videos





This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website. The main purpose of this cookie is: Targeting/Advertising

17 years, 10 months


Lets YouTube count the views of embedded YouTube videos

9 months


This cookie is set by YouTube to track views of embedded videos. The main purpose of this cookie is: Performance

End of the browsing session

For more information on YouTube’s use of cookies, read its parent company Google’s Privacy Policy, which includes a section about YouTube.

OEP Complaints Portal

When submitting an environmental complaint via the external Jira portal, the portal contains essential analytics cookies. By accessing the portal, you agree to use of these cookies.




AWSALB Essential analytical cookie 1 week
AWSALBCORS Essential analytical cookie 1 week
JIRA_PRD Essential analytical cookie Session
JSESSIONID Essential analytical cookie Session
atlassian.xsrf.token Essential analytical cookie Session

Change your settings

You can change which cookies you’re happy for us to use.