Submit a complaint online
You can submit a complaint by completing the complaint form on our online portal, or by downloading a copy so you can fill it out and post or email it back to us.
We will acknowledge that we have received your complaint. If you submit your complaint using the online portal, you should receive confirmation straight away. If you submit your complaint by post or email, we will send your acknowledgement on receipt.
We will give your complaint an ID number. We will include this in your acknowledgement. Please use this number in all further correspondence with us about the same complaint.
If you don’t receive an ID number within ten working days of submitting your complaint form, please contact us so we can put this right.
This link will take you to an external website.
Submit a complaint by email or writing
If you submit your complaint by post or email, we will send your acknowledgement to you upon receipt. You can download a copy of the form, fill it out and post or email it back to us at: