Contact us

You can contact us by email, post, telephone or by completing our contact form. We are here to help.

Ways to contact us

Enquiries

For environmental concerns and information about our functions regarding complaints, scrutiny, and advice on environmental law.

Email

enquiries@theoep.org.uk

Telephone

03300 416 581

Monday to Friday, 9am to 5pm
Calls costs the same as a call to a normal home or business landline

Address

Office for Environmental Protection
Worcestershire County Hall
Spetchley Road
Worcester
WR5 2NP

We aim to respond within 10 working days

Media/communications 

If you are a journalist or are making a communications enquiry and would like to contact the OEP, please email:

pressoffice@theoep.org.uk.

Recruitment

If your query is about recruitment contact:

recruitment@theoep.org.uk

Please note we do not accept unsolicited CVs. Our vacancies are advertised on our website

Job vacancies | oep (theoep.org.uk)

You can also submit your environmental law related enquiry in the form below.

Contact form

You must provide your name
Please tell us how we can help you

Complaining about the service you receive from us

If you’re unhappy with the service we have provided, please contact us by email or post.

Email

enquiries@theoep.org.uk

Please include 'For attention of Complaints Manager' in your subject line

Address

Complaints Manager
Office for Environmental Protection
Worcestershire County Hall
Spetchley Road
Worcester
WR5 2NP

How we will handle your complaint

The Complaints Manager will review how our staff have handled your complaint. Once they have carried out their review, they will write to you telling you what further action, if any, we can take to resolve your complaint.

The Complaints Manager will also advise you how you might be able to progress your complaint within the OEP or refer you to Parliamentary and Health Service Ombudsman (PHSO).

Escalating a complaint

If you remain dissatisfied, you can ask your MP to refer the matter to Parliamentary and Health Service Ombudsman (PHSO). The PHSO's role is to investigate complaints referred by MPs from members of the public who feel they have suffered an injustice through poor administration by government departments and certain public organisations.

PHSO is independent of the government and the organisations it investigates. It has wide-ranging powers to investigate complaints and its services are free.

For further details, you can contact PHSO's helpline on 0345 015 4033. The helpline is currently open Monday to Thursday from 8.30am to 5.00pm and Friday from 8.30am to 12pm, except bank holidays. Calls are charged at local or national rates.

You may also write to:
Parliamentary and Health Service
Citygate
Mosley Street
Manchester
M2 3HQ
Website: www.ombudsman.org.uk
Email: phso.enquiries@ombudsman.org.uk