Submitting a complaint

Find out how you can submit a complaint to the OEP. Our service is free and open to anyone.

Before you submit a complaint

You will need to prepare the following to submit as part of your complaint:

  • any evidence that supports your complaint about the suspected failure to comply with environmental law
  • evidence that you have completed the relevant public authority’s internal complaints procedure, if they have one - this will usually be a letter or an email from them

Submit a complaint online

You can submit a complaint using our online form.

Our online form needs to be completed in one go. You cannot save what you have entered and return to it later.

Submit a complaint using our online form 

This link will take you to an another website.

Submit a complaint by email or writing

You can download a copy of the form, fill it out and post or email it back to us at:

Address
Office for Environmental Protection
Worcestershire County Hall
Spetchley Road
Worcester
WR5 2NP

Email
enquiries@theoep.org.uk

We will send an acknowledgement when we receive your complaint.

We will not accept complaints where postage is due.

Getting help to make your complaint

If you are unable to submit your complaint online, in writing or by email, contact us and we will discuss how we can support you to submit your complaint.

Our service should not place anyone with a disability at a disadvantage. We have a duty to make reasonable adjustments to meet individual needs. If you have specific requirements, please contact us and tell us what you need. We will do our best to communicate with you in the way that you have asked.

You can also ask us to send you a paper copy of our complaints form.

Telephone

Telephone: 03300 416 581
Monday to Friday, 9am to 5pm
Calls costs the same as a call to a normal home or business landline

Email

enquiries@theoep.org.uk
We aim to respond within 2 working days

Complaints about more than one public authority

If your complaint relates to more than one public authority, you only need to submit one complaint.

You should list all the authorities you think are involved and submit any evidence you have about them.
 

Equality and diversity

We commit to:

  • dealing with you without discrimination or prejudice
  • respecting equality and human rights in accordance with Public Sector Duty principles
  • making our services easily available and as accessible to everyone as reasonably possible
     
Confidentiality

We usually need your name and contact details when you submit a complaint. This is so we can keep you informed about the progress of your complaint.

We may need to give your name to the public authority you are complaining about, so that it can check its records to confirm that you have completed its internal complaints process.
 

Anonymous complaints

We can only accept anonymous complaints where there is a good reason to do so.

If you wish to complain anonymously, please contact us so that we can discuss your needs and agree the best approach.
 

Data protection

We are committed to keeping any personal data you submit to us secure. Please see our Data Privacy Notice for details of how we will handle your personal data in line with data protection legislation.
 

Unacceptable behaviour

We aim to deal with people professionally, courteously, quickly, effectively and without incident.

Similarly, we will not accept threatening, bullying, discriminatory or abusive behaviour towards our staff. Such behaviour may make it necessary for us reduce or cease contact with someone.
 

Reasonable adjustments 

We are committed to being an inclusive and accessible organisation, if you require a reasonable adjustment, please notify us. A reasonable adjustment could include things like providing documents in larger print or braille and communicating over the phone instead of written communication.  For more information, please see our Reasonable Adjustment Policy.
 

Feedback

We welcome feedback on our service and how we deal with complaints. We use it to review and improve our services. If you would like to provide feedback on this procedure you can contact us.
 

You might also be interested in

Find out what happens when you submit a complaint to us.

Our complaints process

Find out more about what you can complain to us about and who we can hold to account.

What we can investigate

Still unsure about something?

Our Frequently Asked Questions looks at the complaints process and the wider role of the OEP.

View our FAQs